They only needed “my email address”  What’s keeping an attacker from calling and complaining about this same thing and giving their evil-doer email address instead? I was told “there is no ‘fraud department’ and that a ‘customer account specialist’ would get back to me in a few hours about my problem.”. I did not notice this email until 9 days after it was sent because it went to the "Updates" tab in gmail. The service will reject your password, and you will need to key in your password with the six-digit code appended to the end. Good thing I don't EVER leave my credit card information on sites like that because I'm paranoid of shit like this happening. Then i found an email saying they thought my account had been compromised. The first thing I did was set up  two-factor authentication to limit my future exposure. I gave Christine THAT email address along with my home address and was able to access my account. I think we found our problem… Christine only needed these two pieces of information to get me into my account? He or she entered my Amazon account via my EMAIL (using am EMAIL from Amazon in my inbox) and requested a refund for an order of mine that they said they did not receive. No mobile phone? Same happened to me just now, except the password remained the same, so i could just change back to my old email, and change the password just in case. I did not change it. There are several authenticator applications available for iOS, Android, and Windows Phone devices. When you regain control of your account, you should enable it to prevent a repeat. I did not notice this email until 9 days after it was sent because it went to the "Updates" tab in gmail. Did your email ever come and did you get your account back? i got it cancelled and froze my cards on the account. If you have a credit card or cards linked to that account, freeze them, NOW. Login in to your account, and click the “Your Account” button on the right side. Step 1: Change your Amazon password. I'm waiting on an email from their specialists so I can regain access to my account, but just a warning to check your emails for a notice like this! I am going to try now They undid whatever changes the hacker made to my account and everything is groovy! By the time I logged into my Amazon account today, it appears that the email on my account had been changed back to my correct email. An attacker will be able to change the email address on a website account after gaining control of it by any means. Amazon is currently housing close to 250 million active users, making them one of the largest e-commerce channels in the world.That’s why security flaws from this name mean so much (like the recent 80,000 Kindle usernames and passwords that were leaked because of a security breach that Amazon didn’t pay attention to).. The app opens the camera and you can point your phone at the QR Code shown on the screen, and Amazon with your email address will be added to the main screen. To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document. What bothers me is that “Customer Service” link at the bottom. My amazon account was hacked and e-mail address has been changed. No, it says, my accound does not exist. Christine took steps to freeze my account by removing purchasing capabilities, my credit cards associated with the account, and prevented anyone from logging in to the account. I believe my EMAIL has been hacked in some form. What happens if you break your phone alot? Within 10 minutes of my email being changed in your system, I contacted your customer support and inquired about the problem. Seems odd they wouldn't just default to change it. No.. no, I had not been traveling in months, and I do not do any shopping on insecure networks. She told me that the case would be referred to their “fraud department” and I could call them in the morning to discuss next steps. 3. This just happened to me as well. What changes were made by the attacker on my account? Thanks for visiting! I will write another article about making our systems more secure for our customers. From looking around a few forums, it seems like the account specialists have no phone line, only work by email, will only do one email every 24 hours, and are in general less than helpful. I recommend everyone set up two-factor authentication for Amazon and any other service that offers this capability. Many of them have to do with shipping, receiving, promotions and the like. I grabbed my iPhone and opened the Alexa app and was not greeted by the standard Alexa features, but rather this login screen (image modified to hide the email address): Alexa Login Screen – With Someone Else’s Email! Well, it’s another day, and that means yet another dangerous scam from times past is making the rounds yet again. If you click that, you’re prompted to call a 1-800 number for customer support… . The supervisor asked me if I had been accessing my Amazon account over an insecure wireless network like a coffee shop or an airport. Same here for me. I'm Canadian so I use, and I was autologged in on my devices and when I'd click on account settings, it'd ask me to sign in using the new email. What changed? I thought I had my phone number registered with the account, but my email address worked to trigger an identification email to my preferred email address. AMAZON shoppers are being warned to check their accounts after scores of customers have complained that their accounts have been hacked. Press question mark to learn the rest of the keyboard shortcuts. I tried this and it worked! If Two-Step Verification fails and you can't access your account, you can try to recover your account. The attacker got my password? The email said that the e-mail address associated with my account had been changed. We don’t know if there is a significant growing problem with hacked Amazon accounts currently, but Amazon have put out two pieces of advice already this month for merchants who may have … I'll tell you what they did.My Amazon account was hacked. To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document. I couldn’t access my account. The customer service person supposedly froze my account but I'm not sure if that's worth believing. The customer service rep, Christine, was very friendly and asked me for my email and home address in order to work with me to get access to my account. Not ideal service for a 10 year customer with prime. Email changed and charged over 10k USD. It was true, my email had been changed and I'm now locked out of my account. billing. Any ramifications for you later on? Should you need to contact us for any reason, please know that we can give out order information only to the name and e-mail address associated with your account. What did they do when they got my account? Or perhaps the original fraudulent change never actually took hold. On the resultant screen, click the “Login and Security” button in the top middle. Posted by 1 day ago. Make your new password a string of random numbers and letters and not actual words. Apparently calling them doesn't do much, you have to email them and then they'll reset everything and tell you when you can change your password :). But some of these emails, despite appearances, are fakes. Why the hell is this happening?! Email changed and charged over 10k USD. PLEASE HELP. Weirdly enough I would never have thought to try the old password again. So thanks for that! Looking at their Facebook page, it looks like this is happening to a few other people, too. Visit Your Account at to view your orders, make changes to any order that hasn't yet entered the shipping process, update your subscriptions, and much more. it is IMPOSSIBLE to find, because it’s not under “Help” or “Customer Support”. I don't know what to do and need help urgently. I receive a lot of emails from since my wife and I both buy stuff using the same account. mine was changed to something nding .ru and i am very unsure as to why, no purchases or anything have been made. The e-mail address associated with your account has been changed. I cancelled this order, received an email from Amazon confirming this and then went back & changed … To protect your account, we won't be able to make changes to your Two-Step Verification settings until your identity is successfully verified. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.To increase the security of your account, we recommend enabling Two-Step Verification. Shopping. Share. All things Amazon:, Amazon Prime, Prime Video, AWS, Kindle, Echo, and more! Up Next. The end result has been the same each time I've called; they forward my information to an "account specialist" who should email within 48 hours. Info. What about Alexa? The new address is I’ve been hacked and felt like they didn’t want to help me because they hid the information I needed to get help to fix it. That wasn’t the case and this is the story of how my Amazon account was hacked… PLEASE HELP. What is a probable way that an Amazon account got hacked if they were able to change your email address? Thanks for visiting! I can't see any charges on the cards linked to my Amazon account, my e-mail address and all my important passwords for accounts haven't been changed - it's only Could I still configure my Echo devices? Would I have been able to recover my account? They both offer the same capability of taking a picture of a QR Code, like the one in the above screenshot, and generating codes for you automatically. If playback doesn't begin shortly, try restarting your device. Protect your accounts by setting strong passwords, use a password manager like LastPass or 1Password, and configure two-factor authentication everywhere it is available like Google Mail, Amazon,, OneDrive, and GitHub. Mine happened about 6 days ago too also ending in .ru, how very strange... same happened to me today. In other words, the fact that the email was changed offers no … Attackers are out there, trying to get access to any and all information related to spending or personally identifiable information. The most straightforward answer to someone asking if the Kindle Fire by Amazon can be hacked is a resounding yes.It is important to remember that anything that is or has been connected to the internet could potentially be attacked by a cybercriminal.. Reflecting on this call with Amazon: I now know that the attacker changed my email address on the account but did NOT change my billing address or shipping address. Why does it take 5 hours to give me a “reset my password” one-time use link? The next morning I called Amazon customer support and requested to speak to their “fraud department” about my problem. Click the “Edit” button next to the last item on this screen, labeled “Advanced Security Settings”. This took a bit of a search, as the two-factor capabilities are not promoted or very visible on the Amazon site. After keying in the six-digit code that I was sent, I finally had control of my account again. Change your credentials. Although there are very slight variations in the wording and the types of claims being made in the emails, the scam typically works like this: Beware emails claiming to be from Amazon asking you to change your password – unless you’re absolutely certain it’s legitimate (Photo: Getty) From what you’ve described, it … If you believe your Amazon account has been hacked, the first thing you should do is to immediately log in to your Amazon account and change your password. Hey guys, so everything is all fixed. Per your request, we have changed the e-mail address associated with your account The e-mail address associated with your account has been changed. Amazon customers are also targeted by phishing emails, where criminals pose as legitimate companies to steal personal information. .ru as well pieces of S***. Clark, Inc. General Manager Christa DiBiase recently received an email that appeared to come from […] By the time I logged into my Amazon account today, it appears that the email on my account had been changed back to my correct email. The old address was On December 27th at 9:36pm ET, I received this very helpful email from Amazon (email addresses changed): Here’s the problem: I didn’t change my email address, in fact, I hadn’t used my Amazon account since I purchased my green-screen a few weeks ago. Technician's Assistant: Are you still able to log in to your Amazon account? Since no legitimate Amazon purchase can occur off of the Amazon platform, delete emails and hang up the phone if contacted by a fake Amazon seller. Sorta scary how it happened though, my password is extremely strong and I've never gone on Amazon on a public/shared computer. What if they changed one of those fields? It’s easy, fast to do, and will make your accounts much more secure. The email said that the e-mail address associated with my account had been changed. Watch later. It took Customer Service about three days to straighten my account out. billing. The supervisor went on to explain that I would receive an email in the next few hours with instructions to recover my account. At Amazon we take your security and privacy very seriously. Annoying that this is apparently so easy to change but not fix! When I got up this morning I had an email from them apologizing because they disconnected a chat session with them because the chat was left idle. If the hacker has locked you out, you may have to contact your email service provider for help. The site asked for my email and Amazon password. Have you ever looked for the customer support phone number on Amazon’s web site? I need help, my aws account has been hacked it's been charged over 10k usd. Peoples from all the world received emails saying that their account’s password has changed: Hello username, This is an important message from Hacked Amazon account: Just some advice. A. The "account specialists" locked my account, changed it back to my old email, and then told me to sign in and change my password. 66. Start by following these steps. Amazon changed it’s customers accounts passwords after what it seems to be a global security breach. Just go the same email, haven't been on amazon for almost a year. Thanks for saying this! Same thing happened to me this morning. I was having trouble logging into my Amazon account; after they told me the problem must be with Gmail, I discovered all the emails customer service had sent me in the trash. AMAZON customers are once again being warned about an email scam that lets fraudsters steal your login details. The next time you login to Amazon, you will be prompted to key in this 6-digit number after your password. Copy link. Is it necessary to change the email address (use a whole new email) for each site, like Amazon, that uses the hacked email as the user login? 3. On the phone, I selected an automated menu to “get help with logging in to my account”. So I went onto amazon and lo and behold, it wasn't just a spammy email. Amazon does do an interesting thing on devices that don’t support a secondary prompt for this code. To make this happen just click on Accounts & Lists, followed by Your Account, then Login & Security. They didn’t purchase anything…. Christine could not find my Amazon account with my email address, because obviously the attacker had changed the account’s email address to “”. I don’t know, but the lack of a formal and well-defined fraud department in the largest online retailer scares me. You will probably have to provide an array of information to prove your identity and regain control of your email. Tried calling customer service. Bing has the Amazon Customer Support phone number, Live Stream Wrapup – Security, ASP.NET Core and SignalR, Learnings in Blazor Static Web Apps on Azure: Part 1, Top 7 OBS Studio Tricks for 2020 – and you won’t believe #4, Minimal March – Part 2 : .NET on a Chromebook, Get Started with Angular 2 and ASP.NET Core, Authentication and Authorization in ASP.NET Core. My Amazon account was recently hacked, and I was NOT thrilled when I discovered this unfortunate problem. How did my email address change without my interaction with Amazon, and even more curious: who the heck is “”?? The Amazon Job Offer Scam I asked them to suspend my account (the service person … My Microsoft Authenticator app on my iPhone looks like the following: Just click the plus symbol in the top-right corner to add a new account, and choose the “Other Account” option to add your Amazon account. It takes you to a call center of service people who maybe took a few classes in English once and are definitely reading from a script. Amazon Household; Change Your Order Information; Cancel Items or Orders; Archive an Order; Add and Manage Addresses; View Your Gift Card Balance; Manage Payment Methods; Manage Your Backup Payment Methods; Select a Default Payment Method; Manage Your Amazon Accounts on Mobile Devices; Request the Closure of Your Account and the Deletion of Your Personal Information Amazon Web Service account hacked. The warning by the UK's national … 2. These emails typically include a link … My issue here is since than all my EMAIL's from Amazon (and only Amazon) go directly to my archive folder. Afterwards he received a further 26 emails from Amazon … I immediately attempted to login to Amazon with my email and password that I had been using… and no luck. called them and i contacted Amazon and went through the whole account specialist deal and THEN called again and sent another one through a different rep. they did buy something on my account though for $2. Are you kidding? On the next screen, you can choose to authenticate with a phone or an authenticator app. I hope Amazon lets you back into your account quickly. What happened? I told Christine that I didn’t request the email change and that I did not make any purchases or use any services since that email change. Or perhaps the original fraudulent change never actually took hold. No password? That happened to me about three years ago. I’m going to share how I discovered my account was hacked, what I did about it, how it was resolved, and what you can do to secure your personal accounts. The new address is Visit Your Account at to view your orders, make changes to any order that hasn't yet … The good news Amazon made it almost right. sent an email to amazon, waiting they reply. Once again, no personally identifiable information was requested.. no request to confirm a recent purchase or the last four digits of one of my credit cards that was on file. Nothing but the email was changed, to some random name Close. My Amazon account was hacked. The old address was * redacted *. Tap to unmute. After a day he managed to get back into his account where he removed all of his cards and changed the password. same happened to me today. Email might be compromised, even though the password has been changed. At any rate, it occurs to me that we should be reporting the fraudulent email addresses to someone. Clicking that forgot password link prompted me for my email address or mobile phone number. Why doesn’t the Amazon customer support department know if they have a fraud department or not? What’s keeping someone from finding my email and home address from a database and calling to take over my account? They EASILY give out your information without any personally identifiable information to confirm who you are on the phone. At any … I strongly recommend you choose the authenticator app, as the phone authentication sends a text message that COULD be intercepted if someone really wants to get into your account. I created a fake email — I didn’t want to inadvertently use a real person’s email — and I made my password “scammers1234.” I was in. I have somewhat similar issue (my account is also locked/on hold) and I am trying to get in touch with them or get them to contact me since 16/05, Exact same thing happened to me. Perhaps… but my experience prior to this email indicates that they could EASILY have gotten access to my account by just calling customer service and pretending to be me. I asked to speak to a supervisor to get to the bottom of this problem. In my case, the bad email address was The first step: Take back control of your account. If you think your Amazon account was hacked for ANY reason, the first thing you should do is immediately login to your account and change your password. I received a very similar email from Amazon ( Among their motives: they want to resell your identity, they want your credit cards, and they want access to services as you so that they can send phishing emails to everyone on your contacts lists. This scam is called the “This Account Has Been Hacked” scam, and it’s back to spreading like crazy via regular email. They won't reset your email or password though. Does anyone know of a database or company or government agency that we can report these email addresses to? Don't open any attachments or click any links from suspicious emails or text messages. I immediately smelled a rat, went into my account through Amazon, not email link & there was this order, on my account. New comments cannot be posted and votes cannot be cast. Trust 23 … My Amazon account got hacked. Is changing the password for that email sufficient? Oh well, at least it was fixed relatively quickly :), How did you get in touch with them ? As the world’s largest online retailer, sends untold numbers of emails to consumers on a daily basis. I recommend you choose either the Google Authenticator app or the Microsoft Authenticator app for their ease of use and configuration. I looked in settings and i cannot find anything about filters. I couldn’t control my Echo devices, and also the home automation things that were connected to them. This was not going to get better, only worse… so I quickly searched for a phone number for Amazon Customer Service. I got my account back and changed the password. I found the suggestion that I was at a coffee shop using Amazon to be slightly presumptuous, but didn’t pursue it. I just received the same. Here are the steps to add this extra-security measure to your Amazon account: 1. This is still happening. It’s hidden at least three clicks from the home screen, and even then, I still couldn’t find it… but I’ll help you with this pro tip:  Bing has the Amazon Customer Support phone number listed as a quick result. Press J to jump to the feed. Amazon Web Service account hacked. No other piece of information? Might have set something up to intercept the mails, or again something on one of the devices is harvesting the mails. If your Amazon account has been hacked, you need to act quickly. I waited the required amount of time, and sure enough the following email arrived with the details of my account recovery: Disappointed, I waited my designated five hours and went back to the Amazon website and clicked through the “Forgot Password” link on their sign-on page. If my password is “SuperSecret” and my authenticator displayed the 871255 code as shown above, I can then use the password “SuperSecret871255” to access Amazon services. Most likely it's true and your account has been hacked. … Per your request, we have changed the e-mail address associated with your account. Technician's Assistant: Have you checked your email and other online accounts for tampering, especially if they have the same username and password? It comprised of 4 electronic items and a blow up Jesus doll (REALLY???).